Returns and Exchanges:

Returns –
As noted, returns will be allowed up to 5 business days from receipt of the product and will be handled as follows –
When purchasing from the store, a refund will be given without cancellation fees up to 24 hours from purchasing the product. After 24 hours and up to 48 hours, a refund will be given minus a 5% cancellation fee and provided that it does not exceed 100 NIS. After 48 hours and up to 5 business days, a credit will be given for redemption in a brand valid for one year only. Everything listed in this section refers to a refund of over 50 NIS. There is no possibility of a refund of less than 50 NIS.
Everything stated so far will also apply to ordering from the website and picking up from the store from the moment of collection, except for cancellation without cancellation fees.
When purchasing by delivery, a refund will be given up to 5 business days from receiving the product minus a 5% cancellation fee and shipping fees.
As soon as we receive the product and verify that it is in good condition and meets all return conditions, we will make a refund and send a reference to the returning customer. The company has the full right to check the product’s condition and determine whether it was used. We will not accept used, dirty products. We will not accept products without the original label. In the event that we receive a product that does not meet the return conditions, no refund will be made and the customer will be required to collect the product or pay for additional shipping. You will be able to see your money back on your card/account within 10 business days of receiving the reference.